FAQ

Products & Quality

1. Are your products officially authorised?

No. Shop-Handbags is an independent handbag retailer and is not an authorised retailer, official boutique, or partner of any third-party brand.

Our products do not include official brand authentication, manufacturer warranties, or after-sales service provided by the brands themselves. Customers looking for officially authorised products should purchase directly from the relevant brand or one of its authorised retailers.

2. What is the quality of your products?

We focus on the overall appearance, materials, structure, hardware, stitching, and everyday usability of each item rather than simply offering the lowest possible price.

Every item is checked before shipping. Minor differences may occur between styles and production batches, so please refer to the product page for specific details.

3. Will the item look exactly like the photos?

We do our best to display colours, measurements, and product details accurately. However, slight differences may occur due to lighting, screen settings, or production batches.

These minor variations are normal and should not affect the overall design or everyday use of the item.

4. Can I request real photos after placing my order?

Yes. To request real photos or additional details of your item, please contact us before your order is shipped and include your order number.

Availability may depend on the product and the current stage of order processing, but we will do our best to assist.

5. What should I do if I cannot find the style I want?

Send a photo, product reference, or style number to hello@shop-handbags.com.

Our team will check whether the same or a similar style is currently available. Availability depends on current stock and supply.

Orders

6. How do I place an order?

Choose your preferred item and options, add it to your cart, and follow the checkout steps to enter your shipping information and complete payment.

Once your order has been placed, you will receive a confirmation email. Please check that your name, address, phone number, and selected items are correct.

7. Can I change or cancel my order?

Please contact us as soon as possible at hello@shop-handbags.com, including your order number and the changes you would like to make.

We will do our best to help if your order has not yet entered processing or shipping. Orders that have already been processed or dispatched may not be changed or cancelled.

8. What should I do if I entered the wrong address?

If your order has not yet been dispatched, we will do our best to update it. Once the parcel has shipped, we cannot guarantee that the carrier will be able to change the delivery address. We are not responsible for delays or delivery issues caused by an incorrect address provided at checkout.

Shipping

9. Where do you ship?

We currently ship to major European countries, the United States, Canada, and Australia.

Some remote locations or special addresses may be subject to delivery restrictions. Please contact us before ordering if you are unsure whether we can ship to your address.

10. What are your shipping fees and delivery times?

You can choose from the following options at checkout:

Standard Shipping
Shipping fee: $28.10 USD
Estimated delivery time: 14–21 business days

Express Shipping
Shipping fee: $59.10 USD
Estimated delivery time: 5–7 business days

Delivery times are estimates and may vary depending on the destination, customs clearance, local carrier handling, public holidays, or other logistical factors.

11. How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Tracking details may take some time to appear in the carrier’s system. Please check again later if the tracking number is not active immediately.

12. Why has my tracking information stopped updating?

Tracking may temporarily stop updating while an international parcel is awaiting a flight, moving between transit points, going through customs, or being transferred to a local carrier.

This does not necessarily mean the parcel is lost. If there has been no update for an extended period, email your order number to hello@shop-handbags.com, and we will help check the shipment.

Returns & Refunds

13. Do you accept returns?

Eligible items may be returned within 30 days of delivery.

To request a return, email hello@shop-handbags.com with your order number and reason for returning the item. Once your request has been approved, we will provide return instructions and a return shipping label.

Returned items must be unused and in their original condition, with all original packaging and included items intact. Returns sent without prior approval may not be accepted.

14. How long does a refund take?

Refunds are processed within 14 business days after we receive and inspect the returned item.

The refund will be issued to your original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.