Refund policy

We want you to feel confident about your purchase. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

30-Day Return Window

Return requests must be submitted within 30 days of the date the tracking information shows the order as delivered.

To request a return, please email:

hello@shop-handbags.com

Please include your order number, the item you would like to return, the reason for the return, and any relevant photos or videos that may help us understand the issue.

All returns must be approved in advance. Items returned without prior authorization may not be accepted. Once your request has been approved, we will provide the return address and shipping instructions by email.

Return Conditions

To qualify for a return, the item must:

• Be unused, unworn, and unaltered
• Be free from stains, scratches, odors, wear, or customer-caused damage
• Include all original tags, accessories, dust bags, packaging, and included items
• Be securely packed to prevent damage during return shipping
• Be shipped within the timeframe and according to the instructions provided after approval

We reserve the right to refuse a return that does not meet these conditions or to make an appropriate deduction for any loss in value caused by use, damage, or missing items.

Change-of-Mind Returns

Eligible standard items may be returned within the 30-day return window if you change your mind.

Customers are responsible for return shipping costs when returning an item because of a change of mind, personal preference, or no longer needing the item.

When we provide a paid return label, the cost of the label may be deducted from the final refund.

Unless otherwise required by applicable law, the original shipping fee is non-refundable.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

• An item damaged during shipping
• An item with a clear manufacturing defect
• The wrong style, color, size, or quantity
• An item that differs materially from the product description

Please provide your order number and clear photos or videos showing the issue. If the outer packaging or shipping box is damaged, please keep it and include photos of the packaging.

Once the issue has been reviewed and confirmed, we may offer:

• A replacement item
• Shipment of the correct item
• A full or partial refund
• Another appropriate resolution

Shop-Handbags will cover reasonable return shipping costs when an item is confirmed to be defective, damaged in transit, or sent incorrectly.

Not having an unboxing video will not automatically disqualify your claim. However, you must provide enough information for us to verify the condition of the item and the circumstances of delivery.

Minor Variations

Actual colors, textures, hardware tones, stitching, and packaging may vary slightly due to lighting, screen settings, and differences between production batches.

Minor variations that do not materially affect the overall appearance, structure, or normal use of the item are generally not considered defects.

However, provided the item still meets the return conditions in this policy, you may return it within 30 days under our change-of-mind return process.

Items Not Eligible for Return

The following items are generally not eligible for return:

• Items that have been used, worn, washed, altered, or damaged
• Items with perfume, smoke, cosmetics, stains, or other signs of use
• Items missing tags, accessories, packaging, or included items
• Items returned outside the 30-day return window
• Items sent back without prior approval
• Items damaged by misuse, improper handling, or improper storage
• Custom-made, personalized, or specially sourced items clearly marked as non-returnable before purchase

These exclusions do not affect any rights you may have under applicable law when an item is defective, damaged, or supplied incorrectly.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of a change of mind, personal preference, or an incorrect selection.

Shop-Handbags will cover reasonable return shipping costs when an item is confirmed to be defective, damaged in transit, or sent incorrectly.

Items must be returned using the shipping method provided or approved by us. Charges for unapproved premium shipping, cash-on-delivery services, or other additional services may not be reimbursed.

Returning Your Item

We recommend using a tracked shipping service and keeping your shipping receipt and tracking number until the return has been fully processed.

You are responsible for securely packaging and returning the item until it reaches the return address provided by our customer service team.

Do not send the item back to the original shipping address unless our team specifically instructs you to do so. The original dispatch address may not be our returns processing location.

Exchanges

To request a different style or color, please contact us first so we can confirm availability.

Depending on the item and available stock, we may arrange a direct exchange or ask you to return the original item and place a new order.

Customers will not be charged reasonable reshipping costs when an exchange is required because the original item was damaged, defective, or sent incorrectly.

Refund Review

Once we receive your return, we will inspect the item, packaging, accessories, and included materials. We will then notify you by email of the outcome.

Approved refunds will be processed within 14 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

We cannot control the processing time of your bank or payment provider.

Partial Refunds

A partial refund may be issued when:

• The item shows signs of use
• Packaging, accessories, or included items are missing
• The item is damaged because it was not packaged properly for return shipping
• The item’s value has been reduced by the way it was handled
• You agree to keep the item in exchange for partial compensation

Any deduction will be based on the actual condition of the returned item and will be explained before the refund is processed.

Original Shipping Fees

Original standard or express shipping fees are generally non-refundable for change-of-mind returns.

When an entire order is returned because of a confirmed defect, shipping damage, or an incorrect item, the original shipping fee will be handled according to the circumstances and applicable law.

Additional express shipping charges will not automatically be refunded simply because an order arrived later than the customer’s preferred date. This does not apply when the purchased shipping service was not provided or when applicable law requires otherwise.

Order Cancellations

To request a cancellation, please email hello@shop-handbags.com as soon as possible and include your order number.

We will do our best to cancel the order if it has not yet entered the processing, inspection, packing, or shipping stage.

Once an order has been processed or dispatched, it may no longer be possible to cancel it. You may request a return after delivery in accordance with this policy.

Shop-Handbags does not charge a fixed 25% cancellation fee. Any non-recoverable special sourcing costs will only apply when they were clearly disclosed before the order was placed.

Refused or Uncollected Parcels

Please do not refuse delivery without contacting us first.

Parcels returned because the customer refused delivery, failed to collect the parcel, provided an incorrect address, or could not be contacted must first be returned and inspected before a refund can be processed.

Return shipping charges, redelivery fees, or carrier fees may be deducted from the refund.

We cannot guarantee an immediate refund while the parcel is still in transit or its status cannot be confirmed.

Tracking Shows Delivered, but the Parcel Was Not Received

When tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• The shipping address on your order
• Your doorway, mailbox, or designated safe place
• Neighbors, household members, or building reception
• Your local carrier or post office

Then contact hello@shop-handbags.com and include your order number.

We will help open an investigation with the carrier. The order will not automatically be considered lost, refunded, or replaced before the investigation is completed.

If the parcel is confirmed as lost, we will provide a replacement, refund, or another appropriate resolution based on the investigation results.

Late or Missing Refunds

After receiving a refund confirmation, please allow time for your bank or payment provider to complete the transaction.

If the refund has not appeared within a reasonable period, please:

• Check the original payment account again
• Contact your credit card company or payment provider
• Contact your bank to ask whether the refund is still being processed

After completing these steps, please email hello@shop-handbags.com if the refund is still missing.

Applicable Law

This Returns & Refund Policy does not limit or exclude any mandatory consumer rights available under applicable law.

Where any part of this policy conflicts with mandatory consumer protection laws that apply in the customer’s location, those legal requirements will take precedence.