We currently ship to the following regions:
Major European countries, the United States, Canada and Australia.
Shipping Methods and Rates
The following shipping options are available at checkout:
Standard Shipping
Shipping fee: US$28.10
Estimated delivery time: 14–21 business days
Express Shipping
Shipping fee: US$59.10
Estimated delivery time: 5–7 business days
Estimated delivery times begin once your order has been confirmed and include order processing time.
Order Processing
Once your order has been confirmed, we will complete the following steps before dispatch:
Order verification, inventory confirmation, product inspection and packaging.
Some orders may require additional time during the product inspection or inventory confirmation process. We will contact you by email if there is an issue that may affect the dispatch time.
All orders are inspected before they are shipped.
Order Tracking
Once your order has been dispatched, a tracking number will be sent to the email address provided when placing your order.
Tracking information may take 2–5 business days to become active or show updates in the carrier’s system.
International tracking may temporarily stop updating while a parcel is awaiting a flight, moving between transit facilities, undergoing customs clearance or being transferred to a local delivery carrier. A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.
Shipping Address
Please carefully check the recipient’s name, shipping address, postcode and phone number before submitting your order.
If you notice an error in your shipping address, please contact us immediately at hello@shop-handbags.com and include your order number and the correct shipping details.
If your order has not yet been dispatched, we will do our best to update the address. Once an order has been shipped, we cannot guarantee that the carrier will be able to change the delivery address.
Customers are responsible for any delivery delays, returned parcels, lost packages or additional charges resulting from an incorrect, incomplete or undeliverable address provided at checkout.
Customs and Delivery Delays
All delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may be affected by:
Customs inspections or clearance, flight schedules, public holidays, extreme weather, peak shipping periods, delivery to remote areas and the processing times of local carriers.
These circumstances are outside our direct control, but our customer support team will do its best to assist with tracking enquiries and follow-ups.
Some international orders may be subject to inspection by local customs authorities. Any import taxes, customs duties or other charges imposed by the destination country will be handled in accordance with local regulations.
Lost or Delayed Parcels
If the tracking information indicates that your parcel may be lost, or your order has not been delivered after an extended period, please contact us at hello@shop-handbags.com and include your order number.
We will first check the parcel status with our logistics team and the carrier. Once the investigation has been completed, we will provide a replacement, refund or another appropriate solution depending on the circumstances.
For issues caused by an incorrect address, refused delivery, failure to collect the parcel, inability to contact the recipient or tracking showing that the parcel was successfully delivered, we must wait for the carrier’s investigation to be completed before determining the appropriate resolution.
Split Shipments
Items within the same order may be shipped separately depending on stock availability, product size or packaging requirements.
If your order is divided into multiple parcels, you may receive more than one tracking number. Each parcel may also arrive at a different time.
Contact Us
For any questions about shipping, tracking or your delivery address, please contact:
Please include your order number so we can locate your order and assist you more quickly.